Ecotricity customer service
This advice applies to Wales. See advice for See advice for England, See advice for Scotland
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You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
Ecotricity scores for October to December 2023
-
Overall score
2.9 out of 5
-
Fewer complaints received
2 out of 5
-
Contact waiting time
3 out of 5
-
Customer commitments
3 out of 5
Ecotricity ranked 7th in the supplier comparison table.
|
Rank
|
Supplier
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
Overall rating
|
|---|---|---|---|---|---|
|
1
|
Shell Energy
|
3 out of 5 |
4 out of 5 |
5 out of 5 |
|
|
2
|
Outfox The Market
|
3 out of 5 |
3 out of 5 |
5 out of 5 |
|
|
3
|
E.ON Next
|
2 out of 5 |
4 out of 5 |
5 out of 5 |
|
|
7
|
Ecotricity
|
2 out of 5 |
3 out of 5 |
3 out of 5 |
2.9 out of 5 |
Showing 5 of 4 suppliers
Other scores
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Customer commitments
-
Vulnerability Commitment
-
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
-
30.7 per 10,000 customers
-
Average call centre wait time (hours, minutes and seconds)
-
00:01:50
-
Average response time to social media messages (hours, minutes and seconds)
-
N/A
-
Emails responded to within 2 days
-
94.2%
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. Ecotricity uses:
-
Fossil fuel: 0%
Nuclear: 0%
Renewable: 100%
Other: 0%
-
Customer service contact details for Ecotricity
-
Telephone: 0800 0302302
Email: home@ecotricity.co.uk
Website: www.ecotricity.co.uk -
Opening Hours
-
Monday: 9am - 7pm
Tuesday: 9am - 7pm
Wednesday: 9am - 7pm
Thursday: 9am - 7pm
Friday: 9am - 7pm
Saturday: 9am - 1pm
Sunday: Closed -
Ways to contact
-
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No -
Payment Information
-
Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes
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