EDF Energy customer service

This advice applies to Wales. See advice for See advice for England, See advice for Scotland

EDF Energy scores for October to December 2023

EDF Energy ranked 11th in the supplier comparison table.

Rank	Supplier	Fewer complaints received	Contact waiting time	Customer commitments	Rating Overall rating
1	Shell Energy	3 out of 5	4 out of 5	5 out of 5	3.8 out of 5 More details
2	Outfox The Market	3 out of 5	3 out of 5	5 out of 5	3.3 out of 5 More details
3	E.ON Next	2 out of 5	4 out of 5	5 out of 5	3.3 out of 5 More details
11	EDF Energy	1 out of 5	3 out of 5	5 out of 5	2.4 out of 5

Showing 5 of 4 suppliers

Customer commitments: Switch Guarantee, Vulnerability Commitment
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman: 60.1 per 10,000 customers
Average call centre wait time (hours, minutes and seconds): 00:04:02
Average response time to social media messages (hours, minutes and seconds): N/A
Emails responded to within 2 days: 91.9%

The fuel mix is the percentage of energy sources used by this supplier. EDF Energy uses:

Customer service contact details for EDF Energy: Telephone: 0333 200 5100
Email: customer_correspondence@edfenergy.com
Website: www.edfenergy.com
Opening Hours: Monday: 8am - 6pm
Tuesday: 8am - 6pm
Wednesday: 8am - 6pm
Thursday: 8am - 6pm
Friday: 8am - 6pm
Saturday: 9am - 2pm (PAYG only)
Sunday: Closed
Ways to contact: Web Chat: Yes
Ring backs: No
Minicom / Text: 0800 0962929
Sign video: Yes
Payment Information: Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

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