ScottishPower customer service
This advice applies to Wales. See advice for See advice for England, See advice for Scotland
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You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
ScottishPower scores for October to December 2023
-
Overall score
2.9 out of 5
-
Fewer complaints received
1 out of 5
-
Contact waiting time
4 out of 5
-
Customer commitments
5 out of 5
ScottishPower ranked 6th in the supplier comparison table.
|
Rank
|
Supplier
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
Overall rating
|
|---|---|---|---|---|---|
|
1
|
Shell Energy
|
3 out of 5 |
4 out of 5 |
5 out of 5 |
|
|
2
|
Outfox The Market
|
3 out of 5 |
3 out of 5 |
5 out of 5 |
|
|
3
|
E.ON Next
|
2 out of 5 |
4 out of 5 |
5 out of 5 |
|
|
6
|
ScottishPower
|
1 out of 5 |
4 out of 5 |
5 out of 5 |
2.9 out of 5 |
Showing 5 of 4 suppliers
Other scores
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Customer commitments
-
Switch Guarantee, Vulnerability Commitment
-
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
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94.8 per 10,000 customers
-
Average call centre wait time (hours, minutes and seconds)
-
00:01:51
-
Average response time to social media messages (hours, minutes and seconds)
-
N/A
-
Emails responded to within 2 days
-
98.0%
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. ScottishPower uses:
-
Fossil fuel: 48%
Nuclear: 4%
Renewable: 43%
Other: 5%
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Customer service contact details for ScottishPower
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Telephone: 0800 027 0072
Email: contactus@scottishpower.com
Website: www.scottishpower.co.uk -
Opening Hours
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Monday: 9am - 5pm and 5pm - 8pm for PAYG
Tuesday: 9am - 5pm and 5pm - 8pm for PAYG
Wednesday: 9am - 5pm and 5pm - 8pm for PAYG
Thursday: 9am - 5pm and 5pm - 8pm for PAYG
Friday: 9am - 5pm and 5pm - 8pm for PAYG
Saturday: 9am - 4pm for PAYG
Sunday: Closed -
Ways to contact
-
Web Chat: Yes
Ring backs: Yes
Mobile hotline: 0800 027 0072
Minicom / Text: No -
Payment Information
-
Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes
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