Utilita customer service

This advice applies to Wales. See advice for See advice for England, See advice for Scotland

Utilita scores for October to December 2023

Utilita ranked 15th in the supplier comparison table.

Rank	Supplier	Fewer complaints received	Contact waiting time	Customer commitments	Rating Overall rating
1	Shell Energy	3 out of 5	4 out of 5	5 out of 5	3.8 out of 5 More details
2	Outfox The Market	3 out of 5	3 out of 5	5 out of 5	3.3 out of 5 More details
3	E.ON Next	2 out of 5	4 out of 5	5 out of 5	3.3 out of 5 More details
15	Utilita	1 out of 5	2 out of 5	3 out of 5	1.8 out of 5

Showing 5 of 4 suppliers

Customer commitments: Vulnerability Commitment
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman: 174.6 per 10,000 customers
Average call centre wait time (hours, minutes and seconds): 00:06:09
Average response time to social media messages (hours, minutes and seconds): 03:18:36
Emails responded to within 2 days: 95.0%

The fuel mix is the percentage of energy sources used by this supplier. Utilita uses:

Customer service contact details for Utilita: Telephone: 03303 337 442
Email: customerservices@utilita.co.uk
Website: www.utilita.co.uk
Opening Hours: Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 5pm
Sunday: 8am - 5pm
Ways to contact: Web Chat: Yes
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No
Payment Information: Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

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