Utility Warehouse customer service

This advice applies to Wales. See advice for See advice for England, See advice for Scotland

Utility Warehouse scores for October to December 2023

Utility Warehouse ranked 4th in the supplier comparison table.

Rank	Supplier	Fewer complaints received	Contact waiting time	Customer commitments	Rating Overall rating
1	Shell Energy	3 out of 5	4 out of 5	5 out of 5	3.8 out of 5 More details
2	Outfox The Market	3 out of 5	3 out of 5	5 out of 5	3.3 out of 5 More details
3	E.ON Next	2 out of 5	4 out of 5	5 out of 5	3.3 out of 5 More details
4	Utility Warehouse	2 out of 5	4 out of 5	3 out of 5	3.1 out of 5

Showing 5 of 4 suppliers

Customer commitments: Vulnerability Commitment
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman: 54.8 per 10,000 customers
Average call centre wait time (hours, minutes and seconds): 00:02:18
Average response time to social media messages (hours, minutes and seconds): N/A
Emails responded to within 2 days: 96.3%

The fuel mix is the percentage of energy sources used by this supplier. Utility Warehouse uses:

Customer service contact details for Utility Warehouse: Telephone: 0333 7770 777
Email: memberservices@utilitywarehouse.co.uk
Website: www.utilitywarehouse.co.uk
Opening Hours: Monday: 9am - 5.30pm
Tuesday: 9am - 5.30pm
Wednesday: 9am - 5.30pm
Thursday: 9am - 5.30pm
Friday: 9am - 5.30pm
Saturday: 9am - 4.30pm
Sunday: Closed
Ways to contact: Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: 0333 003 5643
Payment Information: Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

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