If you can’t pay your bills because of coronavirus
There are things you can do if you're struggling to pay your bills because of coronavirus, for example your council tax, rent, loans and energy bills.
If you’re already in debt
It’s important to get help straight away if you’re in debt, or worried about money. Don’t ignore your bills or letters about money you owe.
It’s also worth speaking to the organisations you owe money to – they might be able to help by letting you pay smaller amounts or take a break.
Some bills can cause you more problems if you don’t pay them. It’s worth checking what bills you should pay first.
Check if you can get extra help or money
You might be able to claim benefits or get more money on your current benefits if:
- you have coronavirus, or you’re following guidance to stay at home
- you’ve lost your job
- or you’re self-employed and can’t get work
- you can’t work because your workplace has closed
Check if you can get free school meals
If you have children and you get certain benefits, you might be able to get free school meals for your children.
Check if you can get help with your living costs
You can contact your local council to see if they can give you any extra help from a hardship fund, including food or essential things like clothes. Check your local council on GOV.UK.
You can also apply to the Discretionary Assistance Fund (DAF) for money to pay for things like food, clothes or energy bills. Check if you can get help from the DAF on the Welsh government website.
You might be able to get help from with your living costs even if your visa says 'No public funds' or if you're not allowed to be in the UK. You can still get help if either:
- you have a child who needs help
- you have a medical condition and you need someone to look after you
Check if you can pay less council tax
You might qualify for a council tax reduction if your income has dropped or if you started claiming benefits recently.
You should contact your local council to see if you qualify for a council tax reduction.
If you don’t think you qualify, it’s still worth
- asking your local council if you can get a council tax reduction
- telling them if you’re struggling to pay – they might let you pay less for a while or pay over a longer time
Check what help you can get with your bills
Most organisations or people you owe money to should be able to help you by doing things like:
- reducing your payments
- giving you more time to pay
- keeping you connected to their service even if you owe money - for example your energy, phone or internet
Each provider will be different so it’s important to check what help you should get.
If you can’t pay your rent
You might be entitled to benefits to help with housing costs if your income has reduced, even if you’re still working.
You should explain the situation to your landlord straight away - they might give you more time to pay, or agree to reduce your rent.
If you can’t pay your mortgage
If you ask your mortgage provider, they might agree to pause your mortgage payments for 3 months. This is called a 'payment deferral'.
You can defer either:
- the whole of your monthly payment
- some of your monthly payment and pay the rest
You’ll need to ask your mortgage provider for a payment deferral before 31 March 2021.
You can ask for a payment deferral for somewhere you live or somewhere you’ve bought to let. If you get a payment deferral, it might make it harder to get credit in the future, for example a loan.
It’s best to ask your mortgage provider for a payment deferral on their website if you can. They should agree to give you a payment deferral if you can’t pay your mortgage because of coronavirus – for example because you can’t go to work.
If you can, keep making your payments until your mortgage provider agrees you can take a payment deferral.
After your payment deferral you’ll still need to make up the payments you missed, plus interest added during the 3 months. This means you’ll have to either:
- pay more each month
- keep making payments for longer
Your mortgage provider might contact you during your payment deferral or after it ends to work out how you can pay it back. They might help you by:
making a payment plan
offering to add your arrears to your mortgage
extending the time you have to pay back your mortgage
changing your mortgage - for example, you only pay the interest
Your mortgage provider should explain how any arrangements you make will affect your monthly payments and length of your mortgage.
If you need a second payment deferral
If you still can’t pay at the end of 3 months, you can ask your mortgage provider for a second payment deferral of up to 3 months – they should usually give you one.
If you have more than 1 deferral, you can only get 6 months in total.
Sam’s first payment deferral was for 3 months, and his second payment deferral was for 2 months. Sam can ask his mortgage provider to extend his second payment deferral by 1 month, to make it 6 months in total.
If you ask your mortgage provider for a second payment deferral before 31 March 2021, you can ask for it to either:
run straight on after the first one ends
have a break in between
You might choose to wait if you're not sure if you'll need a second deferral. For example, if you've returned to work and you think you'll be able to pay your mortgage again.
If you ask to extend your payment deferral after 31 March 2021, it has to carry on from your first payment deferral. All payment deferrals will end on 31 July 2021.
If you need a payment deferral but haven’t asked for one yet, you should ask before you make a mortgage payment in February 2021. This is so you can get the full 6 months before all deferrals end on 31 July 2021.
Your mortgage provider might not give you a second deferral if you were already behind with your payments on 20 March 2020, but it’s still worth asking. They should still help you plan to pay the money you owe.
If you’re struggling to make your payments, you can ask your mortgage provider to lower your interest rates so you have less to pay back. They might do this if your interest rates are high - for example if you’re paying back a second mortgage.
You can find out more about payment deferrals on the Financial Conduct Authority’s (FCA) website.
You can also find out more about dealing with mortgage problems.
If you were previously refused a second payment deferral
You might have been refused a second payment deferral if:
you carried on paying your mortgage after your first deferral but then missed a payment
you made other arrangements like a payment plan - but you’re still struggling to pay your mortgage because of coronavirus
The rules changed on 20 November, so it’s worth asking your mortgage provider for help again.
If you’re behind with your mortgage payments
Your mortgage provider shouldn’t evict you until after 1 February 2021.
They can start to take court action against you, or restart action they've paused.
If you class yourself as vulnerable, you should explain this to your mortgage provider and ask them to hold off possession action. For example, you might be experiencing health problems.
If your mortgage provider says they will continue, you should complain to them as soon as possible.
Your mortgage provider should only repossess your home after exploring all other options with you. For example, they should have offered another option like a payment plan.
Your mortgage provider shouldn’t try to evict you if your only arrears are deferred payments and you’ve arranged to pay them back.
If your mortgage provider’s still trying to evict you, talk to an adviser.
Your mortgage provider shouldn’t start court action against you without following the Mortgage Conduct of Business rules set by the FCA. You can check what happens when your mortgage lender takes you to court.
If you had a court deadline on or after 28 March 2020
If the original claim started before 3 August 2020, your lender should write to you to tell you your case has started again. This is called a 'reactivation notice'. They don't have to send a reactivation notice if they already have a possession order or 'notice of eviction' from the court.
Read the reactivation notice carefully. It will contain instructions you need to follow. It might tell you what your new deadline is.
If you're not sure when your deadline is or you think you've missed it, contact the court. You can also check with your solicitor or adviser, if you have one.
If you can't meet the deadline, write to the court to tell them why and ask if they can change it. For example, tell them if you're too ill to meet the deadline. You should do this as soon as possible after getting the letter.
If you can’t pay your energy bills
At the moment, your energy supplier won’t disconnect your gas or electricity if you miss a payment. If you’ve got a prepayment meter and you don’t top it up, your energy supply might still stop.
If you call your supplier, you might have to wait longer than normal to speak to someone. If you can, try contacting them online through their website, through social media, or by email.
Find out more about what to do if you’re struggling to pay your energy bills.
If you have a prepayment energy meter
Your supplier will try to help you find ways to keep your energy supply connected if you can’t top up your meter because of coronavirus.
Tell your supplier as soon as possible if you can’t top up. You’ll find their contact details on their website or on your bill.
Check our advice on what to do if:
If you can't pay your mobile, phone, internet or TV bill
You should be able to get help from most providers.
Contact your provider and ask what they can do to help. For example, they might agree to help you by:
- reducing your bill
- giving you more time to pay
- increasing your data or download limit
- moving you to a contract that suits your needs better
If your provider won't help you, you might be able to switch to a different provider. If you owe money to your old provider when you switch, you’ll still have to pay them.
If you work for the NHS
Your provider might be able to give you extra help, for example:
- giving you more data, calls or texts
- upgrading your broadband, if you have to work from home
Contact your provider and ask what they can do to help NHS staff.
If you can't pay your TV licence fee
Contact TV Licensing for help. They can help you:
- change your payment plan
- cancel your licence if you don’t need it
You can check how to contact TV Licensing and what they can do to help on their website.
If you can't pay your water bill
It’s best to speak to your water company as soon as you can if you’re having problems paying your bill. You might be able to get a payment holiday on your bill, or move to a cheaper tariff.
You can find out more about what to do if you’re struggling to pay your water bill.
You can also read the information for customers on Water UK’s website.
If you can't pay a court fine, county court judgment or court order
You might be able to change the amount you have to pay. You can check how to:
If you can't pay child maintenance
Tell the Child Maintenance Service (CMS) – check how to contact the CMS on their website.
If you’re struggling to pay your essential living costs, the CMS might agree to let you pay less.
If you can't pay your tax bill
If you're struggling to pay your tax bill, you should speak to HMRC straight away. You can call them on their coronavirus helpline:
HMRC coronavirus helpline
Telephone: 0800 0159 559
Monday to Friday, 8am to 4pm
Calls to this number are free.
You can read more about what to do if you can't pay your tax bill on time on GOV.UK.
If your individual voluntary arrangement (IVA) includes tax debt
If you have an individual voluntary arrangement (IVA) that includes tax debt, you might be able to delay your payments.
Speak to your insolvency practitioner - they'll let you know if it's possible to delay your payments.
You can find out more about what to do if you're struggling to pay your IVA.
If you can’t pay for your insurance
If you’re struggling to pay because of coronavirus, contact your insurance provider and explain the situation.
They might be able to help you by:
- removing parts of your policy to bring the cost down - for example, cancelling breakdown cover
- letting you pay over a longer period or change your repayment date
- not charging you fees for paying late
- pausing your payments for up to 3 months - you'll still have to pay later and you might have to pay interest too
Your insurance provider shouldn’t charge you any fees for changing or cancelling your policy.
If you paid for your insurance up front and then change your policy to make it cheaper, you should get a refund of the difference.
Asking your insurance provider to pause your payments
If you ask your insurance provider, they might agree to pause your insurance payments for 3 months. This is called a ‘payment deferral’.
You can’t get a payment deferral after 31 October 2020 - make sure you ask your insurance provider before this date.
If you get a payment deferral, it might make it harder to get credit in the future.
It’s best to ask your insurance provider for a payment deferral on their website if you can. They should agree to give you a payment deferral if you can’t pay your insurance because of coronavirus – for example, because you can’t go to work.
If you can, keep making your payments until your insurance provider agrees you can take a payment deferral.
After your payment deferral you’ll still need to make up the payments you missed, plus interest added during the 3 months. This will mean you’ll have to pay more each month. If you think you’ll struggle to do this, speak to your provider to see how they can help or if they'll cancel the policy.
Your insurance provider might contact you during your payment deferral or after it ends to work out how you can pay it back. They might help you by doing things like:
- helping you to make a payment plan
- reducing or not charging interest
- letting you pay less every month
It’s worth talking to them as they might be able to help you.
You can’t get more than 1 payment deferral.
You can find out more about payment deferrals on the Financial Conduct Authority’s website.
If you can’t get a deferral
If you don't think your insurance provider is treating you fairly, you could complain to them.
If your insurance provider won’t agree to help, you can complain to an ombudsman.
If you can’t repay your benefit overpayment or budgeting loan
If you’re struggling to pay your essential living costs and can’t afford your repayments, contact the DWP’s Debt Management contact centre.
DWP - Debt Management contact centre
Telephone: 0800 916 0647
Textphone: 0800 916 0651
Calling from abroad: +44 (0)161 904 1233
Monday to Friday, 8am to 7.30pm
Saturday, 9am to 4pm
Calls to these numbers are free.
If you can’t repay your credit card, store card or catalogue debts
At the moment, your credit card or store card company won’t stop your credit card – even if they’ve said they might.
If you ask the company, they might agree to reduce or pause your payments temporarily.
If you can’t repay a loan
Your lender might agree to reduce or pause your payments temporarily.
This might be money you’ve borrowed from a bank or a loan company. It could also be a payday loan or money from a pawnbroker.
If you can’t pay for something you bought on finance
The finance company might agree to reduce or pause your payments temporarily.
You might have used finance to buy things like:
- a car
- something for your home - like a washing machine or furniture
Buying something on finance is sometimes known as ‘rent to own’ or ‘hire purchase’.
If you’re thinking about borrowing money to pay your bills
It’s best to ask for help first from the organisations you need to pay. You might be able to agree a plan with them to help you pay the money you owe.
It’s usually more expensive to take out a loan – you’ll have to pay extra costs like interest.
If you decide to take out a loan, you should:
- compare different deals – check how to get the best deal
- check you can afford to pay the loan back
- check you’re borrowing from an authorised or registered lender on the Financial Conduct Authority website
If the lender isn’t authorised or registered
If they’re not authorised or registered, don’t borrow money from them.
An unauthorised lender might want to charge high interest rates or expensive fees. They might not give you proper paperwork, and might ask to take things like your passport, or a bank card as security for the loan.
Unauthorised lenders are often called ‘loan sharks’. You can report loan sharks on the Stop Loan Sharks website.
If you’re struggling to pay back your overdraft
You should contact your bank or building society and explain you’re struggling to pay back your overdraft.
They might be able to help you by:
not charging you interest on your overdraft
reducing your overdraft with a payment plan - this means you would keep your overdraft but reduce the limit each month
suggesting you take a loan out to pay off some or all of your overdraft
It's worth speaking to an adviser if you're thinking about taking out a loan to pay off your overdraft. It's likely to cost you more and could cause problems if you can't afford the payments.