Ovo Energy customer service

This advice applies to England. See advice for See advice for Scotland, See advice for Wales

You can use our customer service ratings to help you decide which supplier to use.

The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.

Ovo Energy scores for January to March 2024

  • Overall score

    3.3 out of 5

  • Fewer complaints received

    1 out of 5

  • Contact waiting time

    4 out of 5

  • Customer commitments

    5 out of 5

Ovo Energy ranked 3rd in the supplier comparison table.

Overall rating
Fewer complaints received
Contact waiting time
Customer commitments

3.8 out of 5

More details

3 out of 5

4 out of 5

3 out of 5

Outfox The Market

3.3 out of 5

More details

3 out of 5

3 out of 5

5 out of 5

Ovo Energy

3.3 out of 5

1 out of 5

4 out of 5

5 out of 5

Showing 5 of 3 suppliers

Other scores

Customer commitments

Switch Guarantee, Vulnerability Commitment

Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman

109.2 per 10,000 customers

Average call centre wait time (hours, minutes and seconds)


Average response time to social media messages (hours, minutes and seconds)


Emails responded to within 2 days


Fuel Mix

The fuel mix is the percentage of energy sources used by this supplier. Ovo Energy uses:

  • Fossil fuel: 35%

  • Nuclear: 0%

  • Renewable: 65%

  • Other: 0%

Customer service contact details for Ovo Energy

Telephone: 0330 303 5063 (PAYM), 0330 175 9669 (PAYG)
Email: hello@ovoenergy.com
Website: www.ovoenergy.com

Opening Hours

Monday: 9am - 5pm (PAYM), 8am - 8pm (PAYG)
Tuesday: 9am - 5pm (PAYM), 8am - 8pm (PAYG)
Wednesday: 9am - 5pm (PAYM), 8am - 8pm (PAYG)
Thursday: 9am - 5pm (PAYM), 8am - 8pm (PAYG)
Friday: 9am - 5pm (PAYM), 8am - 8pm (PAYG)
Saturday: 9am - 5pm (PAYG only)
Sunday: 9am - 5pm (PAYG only)

Ways to contact

Web Chat: Yes
Ring backs: Yes
Mobile hotline: 01173 326 945
Minicom / Text: No
Sign video: Yes

Payment Information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

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