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• Your energy supplier has put its prices up

  When your supplier is allowed to raise their prices, notice they should give you, what to do to avoid price rises.

• Letter to switch energy supplier if you have a prepayment meter

  Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter

• If your energy supplier has increased your direct debit payments

  Why your payments may go up, checking your payments are correct, agreeing new monthly payments

• Find out who your gas or electricity supplier is

  Who to contact to find your energy supplier or Meter Point Reference Number.

• Complain to the Energy Ombudsman

  When and how to complain to the Energy Ombudsman when you have a dispute with your energy supplier.

• Your energy supply

  Get advice if you're having problems with your gas or electricity supply

• Get a better energy deal

  Information about getting a better energy deal. Find out about switching supplier, choosing your tariff and comparing suppliers customer service.

• Check who's taken over your energy supply

  If your energy supplier has gone bust, check which company has taken over your energy supply.