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• If your ESA is ending because of the 1-year limit

  If your ESA is ending because of the 1-year limit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’re in the work-related activity group, any new style or contribution-based ESA you get will stop at the...

• Letter to complain to a trader about poor quality work agreed before 1 October 2015

  Letter to complain to a trader about poor quality work agreed before 1 October 2015 This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Important This letter applies to work that you gave the go-ahead for before 1...

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods bought from a company before 1 October 2015 This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Important This letter applies to goods bought before 1 October 2015. If you bought the...

• Using the right to repair scheme

  If your landlord is a local authority, you could use their right to repair scheme to help get your repairs done. If the repair work isn't done within certain timescales, you can claim compensation. Other social housing landlords, for example, housing associations, may operate similar schemes, but they don't have...

• Compare energy suppliers' customer service

  Compare energy suppliers' customer service This advice applies to England. See advice for See advice for Scotland, See advice for Wales If you’re thinking of switching, you should check how well different energy suppliers deal with customer service. We’ve compared the largest suppliers across 3 different categories and ranked their...

• Letter to end contract due to poor work and 'lost faith'

  Letter to end contract due to poor work and 'lost faith' This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Important If you purchased goods before 1 October 2015 This letter applies to a service that you gave...

• Q1 - moving around and using steps

  Q1 - moving around and using steps This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This question is on page 8 of the form - see what it looks like How to answer the question If you...

• Compare how much electrical appliances cost to use

  Use this calculator to: get an estimate of how much electrical appliances cost to run compare energy costs for different appliances This can help you reduce your energy costs and save money. How to use the calculator You can enter the rate you're paying for electricity to get the most...

• How the scores are worked out

  How the scores are worked out This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales We compare energy suppliers' customer service by looking at data from a number of reliable sources. We publish data about suppliers with more...

• So Energy customer service

  So Energy customer service This advice applies to England. See advice for See advice for Scotland, See advice for Wales On this page So Energy score for October to December 2023 Customer services contact details for So Energy You can use our customer service ratings to help you decide which...