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• Claiming compensation from Royal Mail

  Claiming compensation from Royal Mail This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to claim compensation from Royal Mail if your post has been damaged, lost or delayed. If you’re not sure, check...

• Extra money and help PIP entitles you to

  Extra money and help PIP entitles you to This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get PIP you may be entitled to extra money on top of your existing benefits, a reduction in your...

• Moving home and water bills

  Moving home and water bills This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You need to let your water company know when you're planning to move - and where to. Check your water company's website to find...

• Letter to complain about non-delivery of goods

  Letter to complain about non-delivery of goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered. View example letter Sam Hoolin...

• Letter to cancel a contract that's been breached

  Letter to cancel a contract that's been breached This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to cancel a contract if an essential part of it has not been fulfilled. View example letter Sam...

• Letter to cancel or return goods bought online, over the phone or by mail order

  Letter to cancel or return goods bought online, over the phone or by mail order This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter template to cancel goods that you agreed or paid for online,...

• How much Attendance Allowance you can get

  How much Attendance Allowance you can get This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales There are 2 different 'rates' of Attendance Allowance - you'll either get £72.65 or £108.55 a week. You can spend the money however...

• How credit cards work

  How credit cards work This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A credit card is a plastic card that you can use to pay for goods or services or to get money from a cash machine....

• Check what benefits you can get

  Check what benefits you can get This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’re struggling with the cost of living, you should check if you can claim benefits or increase your current benefits.  You might...

• Face-to-face assessment

  Face-to-face assessment This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This page is about how to fill in the face-to-face assessment section of your form. For help with how to prepare for your face-to-face assessment itself see...