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Switching energy supplier or tariff if you’re renting
or a smart meter in prepayment mode. If you don’t owe money to your energy supplier, you can move to paying by credit. This means you pay for your energy after you use it. Check how to switch from
Dealing with your energy supply when you move business premises
or another forwarding address Take a photo of your gas and electricity meter readings on your last day and make a note of the date, even if you have smart meters Make sure everything is switched off when
Moving home – dealing with your energy supply
at your new home without charging you a fee. If you have a smart meter It’s worth checking your smart meter’s working in ‘smart mode’ before you move. Smart mode means your meter sends automatic
How to read your gas or electricity meter
can check if you can get extra help from your energy supplier. If you have a smart meter Smart meters are different to standard meters - they normally send readings to your supplier automatically
Decide if prepayment is right for you
as you go, lets you pay for your energy in small amounts. If you have a smart meter, your supplier can switch your meter from paying by credit to prepayment remotely. If you have an old-style credit
Switch energy supplier or tariff
meter will work on your new tariff. If you have a smart meter Before you switch, check if your smart meter will work in 'smart mode' after switching. Smart mode means your meter automatically sends
Stop your energy supplier moving you to prepayment
. If you’re behind with your gas and electricity bills, your supplier might either: install a smart meter in prepayment mode remotely switch your smart meter to prepayment mode If you don’t want
Your energy supply
meter How to read your smart electricity meter How to read your smart gas meter Move your gas or electricity meter Check if your energy meter is faulty Decide if prepayment is right for you Switching from
What your landlord can charge you for energy
should include any discounts your landlord gets on your energy - for example as part of the Energy Price Guarantee. If you don’t have a smart meter, it might be helpful to get one. A smart meter can
If you think you’ve been charged too much for your energy
is estimated If you don’t have a smart meter in smart mode you need to give your supplier meter readings. If you don’t give them readings they’ll send you estimated bills which might not be accurate