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Pawnbrokers
Pawnbrokers This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A pawnbroker is someone who lends money according to the value of goods left with them (pledged). When you leave your goods with the pawnbroker they must give...
Letter to end contract due to poor work and 'lost faith'
Letter to end contract due to poor work and 'lost faith' This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Important If you purchased goods before 1 October 2015 This letter applies to a service that you gave...
If your clothes have been lost or damaged by a dry cleaner
If your clothes have been lost or damaged by a dry cleaner This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Dry cleaners are legally required to take ‘reasonable’ care of anything left with them. You can claim...
Complain about a premium rate phone charge or text message
Complain about a premium rate phone charge or text message This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have an unexpected premium rate charge on your phone bill, you should first get in touch with...
Transferring property for the benefit of children
Transferring property for the benefit of children This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When a relationship ends, a court can order the transfer or settlement of a family home to a child or to their...
Creditors are still contacting you - administration orders
Creditors are still contacting you - administration orders This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have an administration order, it means you have a legally -binding agreement to pay back your creditors over a...
Find out who your gas or electricity supplier is
Find out who your gas or electricity supplier is This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you don’t know who supplies your gas and electricity, you can find the name of your suppliers online. If...
Credit rating - impact of an administration order
Credit rating - impact of an administration order This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This page tells you how getting an administration order will affect your credit rating. Getting credit If you have an administration...
Letter to complain about misdescribed goods bought from a private seller
Letter to complain about misdescribed goods bought from a private seller This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter template to complain to a private seller about goods that don't match how they were...
Letter to complain about a phone, TV or internet bill
Letter to complain about a phone, TV or internet bill This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter template to complain to your supplier about a problem with a bill for your phone, TV...