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Contacting your energy supplier about a problem
Contacting your energy supplier about a problem This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’re having
Provision of goods and services - pregnancy and maternity discrimination
If a trader or service provider, like a bank, energy provider or local authority, treats you unfairly because you’re pregnant, breastfeeding, or because you’ve recently had a baby, you may have been
Get help if you’re behind with your energy bills
with them to pay £10 a week to cover the debt, and £30 a week to cover your current energy usage until the debt’s paid off. If you can’t afford the payment plan Speak to your supplier again if you
Your energy supplier has put its prices up
Your energy supplier has put its prices up This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If your gas or electricity
Dealing with your small business energy bills
of deadlock’ within 8 weeks. This explains how they’ll deal with your complaint. Complaining to the energy ombudsman You can complain to the energy ombudsman after complaining to your supplier if you
Your energy supplier has gone bust
from your new supplier within 2 weeks, contact them. If you’re a Bulb customer Bulb has been taken over by Octopus Energy. You don’t need to do anything. Your account will be moved to Octopus Energy
Get help paying for energy efficiency home improvements
. If you owe money to your energy supplier You might be able to apply to the ECO scheme if you have owed money to your gas or electricity supplier for at least 13 weeks. You also need to have a debt
Switching your small business to a new energy supplier
with your complaint. They’ll do this by sending you a ‘decision letter’ or ‘letter of deadlock’ within 8 weeks. Complaining to the energy ombudsman You can complain to the energy ombudsman after
Complaining to an ombudsman
complaint - this is usually 8 weeks, but check with the scheme you’re using. Some ombudsman schemes won’t investigate old complaints, so you’ll also need to check their cut off point. An ombudsman
Tell your supplier if you need extra support
also ask extra questions about what help you need. If you don’t hear from your energy companies It's worth calling your energy companies if you don't hear anything within 2 weeks - you can find