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Making a small claim
Making a small claim This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Before you start your small claim it's a good idea
If a company stops trading or goes out of business
can’t apply for a section 75 claim. Getting a faulty item repaired or replaced If you’ve already got the item but it’s faulty, you can try to: use the guarantee or warranty which came with the item
Local authority help with repairs - Housing Health and Safety Rating System
. Examples of hazards could include: fire risks - for example, unsafe cladding, faulty electrical equipment or lack of fire alarms damp or mould excess cold or heat asbestos or dangerous gases - for example
Changing your mind about something you've bought
, although you’ll still always be protected if something is faulty. You’ll stand a better chance if you take your receipt with you and return the item in its original packaging. It’s up to them what
Get compensation if you have a power cut
. You can find out who your gas or electricity network operator is on the Energy Networks Association website. If you get cut off because of a faulty energy meter, you’ll need to contact your energy
Contacting your energy supplier about a problem
could: take photos of a faulty meter get together copies of unusual bills gather notes from phone calls you’ve had look for emails from your supplier about the problem You’ll also need details
If you think you’ve been charged too much for your energy
an estimated bill that is wrong your energy supplier has put their prices up you’re being charged for the wrong meter your meter is faulty your energy supplier has made a mistake and overcharged you
Get airline compensation for lost or delayed luggage
a connection if your luggage was faulty Report the problem Report the problem to the airline straight away - you don’t legally have to do this, but if you do you’re more likely to get any compensation
Pet gets ill or dies after buying
contract from the Puppy Contract website. Next steps Return faulty goods If you need more help Help us improve our website Take 3 minutes to tell us if you found what you needed on our website. Your
Your energy supply
meter How to read your smart electricity meter How to read your smart gas meter Move your gas or electricity meter Check if your energy meter is faulty Decide if prepayment is right for you Switching from