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Check if your employer can make changes to your contract
If your employer wants to change a term in your contract, this is called a 'variation of contract'. Your employer should only make a change to your contract if at least one of these applies: you agree to the change your contract says your employer can make certain changes -...
Contact the consumer helpline for energy problems
Contact the consumer helpline for energy problems This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Ask a trained adviser about a problem to do with your energy bills or energy supply. You can call, chat online or...
Letter to end contract due to poor work and 'lost faith'
Letter to end contract due to poor work and 'lost faith' This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Important If you purchased goods before 1 October 2015 This letter applies to a service that you gave...
If there's a child protection conference for your child
If there's a child protection conference for your child This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your local council will organise a child protection conference when both of the following apply: they’ve investigated concerns about someone ...
Contacting your energy supplier about a problem
Contacting your energy supplier about a problem This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’re having a problem with your energy supply, contact your supplier straight away. You can get your supplier’s contact details from their...
Cancelling a phone, TV, internet or mobile contract
Cancelling a phone, TV, internet or mobile contract This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You should check the terms and conditions of your contract to find out what your cancellation rights are. You might be...
Creditors still contacting you - debt relief orders
Creditors still contacting you - debt relief orders This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A debt relief order (DRO) is legally binding, so you're protected from action by most creditors who are listed in your...
Complaining about the condition of your shared house
Check if this advice applies to you This advice will usually apply to you if all the following are true: you have a private landlord you don’t live with your landlord you started renting on or after 15 January 1989 In most cases this means you’ll have an ‘assured shorthold...
Your ex-partner is taking your children without consent
Your ex-partner is taking your children without consent This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to stop your ex-partner taking your children somewhere without your permission. You need to act quickly -...
Creditors still contacting you - debt management plans
Creditors still contacting you - debt management plans This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you've got a debt management plan (DMP), you might find your creditors are still contacting you or asking for payment,...