Search

• Complaining about housing discrimination

  You'll need to check a few things before you can take action about housing discrimination. You'll need to: make sure it's discrimination under the Equality Act 2010 check it's harassment under the Equality Act if you're being harassed check that complaining is the best option - this includes finding out...

• Challenging an Attendance Allowance decision - appealing the decision

  Challenging an Attendance Allowance decision - appealing the decision This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Before you can appeal, you must have already asked the Department of Work and Pensions (DWP) to look at the...

• Letter to claim damages for misrepresented goods or services

  Letter to claim damages for misrepresented goods or services This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to get a refund or claim damages for goods or services that were misrepresented to you at...

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods bought from a company This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point...

• Letter to cancel or return goods bought online, over the phone or by mail order

  Letter to cancel or return goods bought online, over the phone or by mail order This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter template to cancel goods that you agreed or paid for online,...

• Making an employment tribunal claim

  You might want to make a claim to an employment tribunal if both the following apply: you've got a problem at work that you can't sort out you think your employer has done something that’s against the law Using early conciliation before you make your claim If you want to...

• Letter to complain about your energy supply being switched without your agreement

  Letter to complain about your energy supply being switched without your agreement This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you were transferred to a new energy supplier without agreeing to it, you have rights under...

• Letter to complain about faulty goods supplied with a service

  Letter to complain about faulty goods supplied with a service This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can use this letter template to complain about faulty goods that have been supplied as part of a...

• Stop getting junk mail

  Stop getting junk mail This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales There are some actions you can take to stop getting junk mail. There’s no single organisation that you can register with - it’s best to...

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods bought from a company before 1 October 2015 This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Important This letter applies to goods bought before 1 October 2015. If you bought the...