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Check if your energy meter is faulty
Check if your energy meter is faulty This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Meter faults are rare. If your bill is higher than expected, it’s usually caused by something else. You should check if there...
Solve an ongoing consumer problem with a business seller
Solve an ongoing consumer problem with a business seller This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales There are steps you can take if you’ve approached a business seller about a problem with a product or service...
Getting a smart meter installed
Getting a smart meter installed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A smart meter can automatically send gas and electricity meter readings to your supplier, meaning they can bill you accurately for the energy you’ve...
Moving home – dealing with your energy supply
Moving home – dealing with your energy supply This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’re moving or have just moved to a new home, make sure you contact your energy supplier. There are some...
Deciding what to do when you separate
Deciding what to do when you separate This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When you separate from your partner, there are things you'll need to work out. The partner you’re separating from could be your...
If you think you’ve been charged too much for your energy
If you think you’ve been charged too much for your energy This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If your bill has suddenly gone up and you weren’t expecting it, it’s worth finding out why it’s...
You can't afford to top up your prepayment meter
You can't afford to top up your prepayment meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Talk to an energy adviser Call our consumer helpline on 0808 223 1133. Lines are open Monday to Friday, 9am...
Your energy supplier has gone bust
Your energy supplier has gone bust This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You’ll still have gas and electricity if your energy supplier goes out of business. The gas and electricity regulator, Ofgem, will announce who...
Switch energy supplier or tariff
Switch energy supplier or tariff This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’re trying to save money on your gas or electricity, you might consider either: switching suppliers switching to a different tariff with your...
Deciding what to do about discrimination at work
If you haven’t already, you should check your problem is discrimination under the law. It’s usually best to try and solve a problem informally first - especially if you want to keep working with your employer. If that doesn’t work, you can try one of the other ways. Start gathering evidence...