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• Chat with an adviser online

  For issues about applying for Universal Credit, talk to us on our Help to Claim page. For debt issues, talk to us on our debt chat page. For issues with your gas and electricity, talk to us on our energy chat page. If consumer issues like broken or faulty goods, talk...

• Chat with us online about debt

  You can talk about your debt issue with a trained adviser online. We’ll try to help you solve your problem or make good progress towards it. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation. Chat is usually available 9am to...

• Get help with scams

  Get help with scams This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can contact the Citizens Advice consumer helpline if you: think you might have found a scam need advice about scams want to report a...

• Contact us about a Universal Credit application

  Contact us about a Universal Credit application This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on...

• Contact the consumer helpline for energy problems

  Contact the consumer helpline for energy problems This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Ask a trained adviser about a problem to do with your energy bills or energy supply. You can call, chat online or...

• Contact the consumer helpline

  Contact the consumer helpline This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Contact the Citizens Advice consumer helpline if you need more help with a consumer problem. Call the helpline Citizens Advice consumer helpline: 0808 223 1133...

• Contact us

  There are lots of ways to contact us if you can’t find the advice you need on this website. If you’re applying for Universal Credit If you’re making a new claim, you can contact our Help to Claim service for help with the claiming process - from making an application...

• Get help with a housing discrimination problem

  If you’re not sure if your problem is discrimination or you need help with taking action, there are organisations that can help. Contact your nearest Citizens Advice It’s a good idea to contact your nearest Citizens Advice first - they can help with your discrimination problem and any other problems...

• Stop your energy supplier moving you to prepayment

  Stop your energy supplier moving you to prepayment This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your gas or electricity supplier might tell you they’re going to move you to prepayment if you owe them money. If...

• Letter to switch energy supplier if you have a prepayment meter

  Letter to switch energy supplier if you have a prepayment meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can use this template letter if you've tried to move to another gas or electricity supplier but...