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• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Travelling in Europe

  Find out what you need to be aware of when travelling to Europe, including making sure your passport meets the requirements for travel

• Extending your family visa

  You can usually apply to extend a family visa before it ends. Check if you can extend your family visa when it comes to an end

• Loans

  Overview and content list for loans. Read information about loans, including payday loans and information about credit brokers

• Information your debt management plan provider must give you

  Explains what to do if a debt management plan provider has not given you all the information you are entitled to when choosing or signing up for a debt management plan

• The Human Rights Act 1998

  Explains what the Human Rights Act 1998 is and how it protects the rights set out in the European Convention on Human Rights

• Gathering evidence about discrimination at work

  Get the facts and evidence to help you take action about discrimination at work

• Contact the consumer service

  Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem

• Complain about a premium rate phone charge or text message

  What to do if you want to make a complaint because a company didn’t make it clear that a phone or text number was premium rate.

• Bailiffs

  Find out how to deal with bailiffs and complain if you’ve been mistreated