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• Letter to switch energy supplier if you have a prepayment meter

  Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Work you can do while getting new style ESA

  While you’re getting Employment and Support Allowance (ESA) you might be able to do some types of work. Check what work you can do while you’re getting ESA

• Q1: listing your conditions, medications and treatments

  Help to fill in Q1: listing your conditions, medications and treatments for PIP. Find out what this means and get advice on how to complete the question

• If you’ve been invited to an interview under caution for benefit fraud

  What to do if you’re asked to an interview under caution because you’re being investigated for benefit fraud

• Check if you’ve experienced a hate crime or hate incident

  Check what a hate crime or hate incident is, and how to know if what you’ve experienced counts as a hate crime or hate incident

• Find a trader and check you can trust them

  Finding a seller or tradesperson who will do a good job and treat you fairly

• Cold called by a debt management plan provider

  How to complain if you are cold-called by a debt management company - uninvited contact by phone, text, email or in person at your door