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• Sorting out school problems

  Find out how to sort out difficulties with your child’s education, including how to complain if a problem at their school isn’t resolved

• Challenge your dismissal

  How to challenge your dismissal by appealing to your employer or making an unfair dismissal claim to an employment tribunal

• If you’re injured because of an accident at work

  What to do if you’re injured because of an accident at work. You can have your accident recorded by reporting it at work and seeing a doctor

• Credit brokers explained

  Explains what a credit broker is and when they are properly authorised to act

• Letter to complain about faulty goods bought on hire purchase

  Letter to the credit provider about a problem with goods bought on hire purchase

• Letter to cancel a service arranged online, over the phone or by mail order

  Letter to cancel a service you agreed or paid for online, over the phone or by mail order

• Complaining about your private landlord

  Find out how to complain about your landlord if they’re not doing what they should and know when you can take court action

• If you were misled or pressured into buying something you didn’t want

  You have the legal right to a refund if you feel you were unfairly pressured or misled into buying a product or service.