Search

• Get help with scams

  Find out how to contact our Scams Action service for advice about online scams.

• Equality Advisory Support Service discrimination helpline

  Equality Advisory Support Service helpline offering advice to people who may have experienced discrimination.

• Letter to cancel goods or services bought at home or in a public place

  Letter to cancel a sale during your 14 day 'cooling off period' - for doorstep sales and sales at a home, workplace or public place

• Making a settlement agreement with your employer

  Find out how to settle a dispute with your employer without going to a tribunal by using a settlement agreement

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Letter to switch energy supplier if you have a prepayment meter

  Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter

• Letter to complain to a trader about poor quality work agreed before 1 October 2015

  Letter to ask a contractor to fix a problem with building work, decorating or home improvements - if you gave the go-ahead before 1 October 2015

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods and ask for a repair, replacement or refund - for things you bought before 1 October 2015

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Letter to 'make time of the essence': services

  Use this letter to give a trader a final deadline when they're taking too long to start or finish a job