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• How lenders decide whether to give you credit

  Information on credit scoring, credit rating, credit reference agencies and how they decide whether or not to give you credit

• Complaining about an energy efficiency home improvement

  How to complain about problems with energy saving improvements to your home, like your solar panels, heat pump or new boiler

• Medical evidence

  Find out how to get and submit medical evidence with your ESA50 form. This helps give the DWP an idea of how your condition affects your ability to work

• Accidents and illness when travelling independently

  What you should do if you’re an independent traveller and you fall ill or have an accident while you’re on holiday abroad

• Using mediation to help you separate

  Mediation is a cost-effective way of sorting any differences you have with your ex-partner when you separate. Find out more about mediation

• Work

  Get advice on your employment rights and ways to solve problems at work

• Cancel something you bought on hire purchase

  Returning something you bought on hire purchase or conditional sale. How to cancel the agreement and what you’ll owe

• Check what happens if you win your employment tribunal case

  Find out what you can do if your employer won't pay compensation, if you have to pay tax on your compensation and if compensation will affect your benefits

• Critical illness insurance

  Information on critical illness insurance, what it covers, factors to consider before taking out critical illness insurance and how to buy an insurance policy

• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another