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• Getting paid when you leave a job

  Check if your final pay when you leave a job is right and what steps to take if it isn't

• Backdated water bills

  What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about

• If your neighbour is complaining about you

  Check what to do if your neighbour is complaining about noise coming from your home. Check how you can solve the problem

• Preparing to go to court as a witness

  How to get ready to go to court including information on what to wear, asking your employer for time off and what to do if you can't make the date

• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer.

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Letter to claim damages for misrepresented goods or services

  Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale

• Letter to get a loan fee refunded when the loan hasn't been received

  Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months

• If you get a witness summons

  What to do if you get a witness summons including information on why you might get one and what happens if you don't go to court

• If you're owed child maintenance

  Find out what you can do if you're not getting the child maintenance payments you're owed