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• Letter to 'make time of the essence': goods

  Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you

• Letter to complain to a phone company about cashback

  Use this letter to complain to a phone company that hasn't given you the cashback they promised

• Q2: listing your health professionals

  Help to fill in Q2: listing your health professionals for PIP. Find out what this means and get advice on how to complete the question for your claim

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Choosing a personal pension

  Find out about who provides personal pensions and things to look out for when choosing one

• Paying for sewerage

  What you are paying for when you pay public sewerage charges including water drainage, surface water drainage, highway drainage and land drainage

• Adding a debt to your administration order

  Explains how a debt can be added to an administration order, which was accidentally missed off the original application

• Getting a refund on an event ticket

  Find out when you what you can get when you ask for a refund on a ticket, if you can resell it and what to do if you don't get a refund