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• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Offer to non-priority creditor - letter

  Letter for when you have some money available to offer your non-priority creditors

• Letter to complain about energy back-billing

  Use this template letter to complain if your energy supplier is trying to bill you for energy you shouldn't have to pay for - back-billing complaint

• Letter to complain to a trader about poor quality work

  Letter to ask a contractor to fix a problem with building work, decorating or home improvements

• Letter to send evidence after your PIP claim form

  Template letter you can use if you need to send extra supporting evidence for your Personal Independence Payment (PIP) claim

• Getting an online immigration status (eVisa)

  You should check if you can get online evidence of your immigration status - also called an ‘eVisa’. Find out more about getting an eVisa

• Challenging a homeless decision

  Check if you can ask the council to review their decision. Check how to ask them for a review and what you can do if they don’t change the decision

• Check if an IVA is right for you

  Check these steps to help you decide if an individual voluntary arrangement (IVA) is the best way to deal with your debt problems

• If you owe child maintenance

  Find out what the CMS can do if you don't pay child maintenance and how they can recover payments

• Guidelines for using the letter templates

  Guide on using sample letters to creditors. We've created a set of letter templates which you can use to write to your non-priority creditors