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• Complaining about your landlord's failure to make repairs if you are a social housing tenant

  Complaining about your landlord's failure to make repairs to your social housing landlord, councillor or an Ombudsman and what to include in your complaint.

• Starting a homeless application

  Find how to apply to the council for help if you’re homeless

• Hire purchase and conditional sale

  Information about how hire purchase and conditional sale agreements work, the right to end a hire purchase agreement and what happens if the buyer is unable to pay.

• Problems with delivery

  Template letters for consumers if you have problems with delivery. Use our template letters to write if you're having a problem with a delivery service

• Using early conciliation

  Find out when you must use early conciliation, what it involves and how it affects the time limit for making an employment tribunal claim

• Check your options for getting out of debt

  Find out what help is available if you’re struggling to pay your debts, including breathing space, debt management plans, administration orders, IVAs, DROs and bankruptcy

• Applying for council housing or a housing association home

  Applying for council housing or a housing association home Getting on the waiting list for a council home Challenge the council’s decision about your housing application If you’re offered an unsuitable council or housing association home

• Getting repairs done if you're renting privately

  Getting repairs done if you're renting privately Getting repairs done if you're renting privately Complaining about the condition of your shared house If you're being evicted because you asked for repairs