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• Get help with scams

  Find out how to contact our Scams Action service for advice about online scams.

• Letter to claim damages for misrepresented goods or services

  Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale

• Letter to get a loan fee refunded when the loan hasn't been received

  Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months

• Letter to ask for a refund or alternative when a package holiday is changed

  Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed

• Work out your budget

  Use a budgeting tool to help you understand what you’re earning and spending and where you might be able to cut costs

• Equality Advisory Support Service discrimination helpline

  Equality Advisory Support Service helpline offering advice to people who may have experienced discrimination.

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service