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• Check if your business is a microbusiness or a small business

  We provide official energy advice for microbusinesses and small businesses. Check our guidance to find out if your business is a microbusiness or a small business.

• Consumer template letters

  View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements

• How the scores are worked out

  We compare energy suppliers' customer service by looking at data from a number of reliable sources. Find out more about how the scores are worked out.

• If your IHD is made by Onzo

  Find the user guide for your in-home display if it is made by Onzo

• Struggling to pay your bills

  Overview and content list for struggling to pay your bills. Get help if you're struggling with energy bills, and how to tell your supplier if you need support.

• Tell your supplier if you need extra support

  Sign up for priority services to get extra support reading your bills or meter, and priority help from your energy supplier in a power cut.

• Decide if prepayment is right for you

  Understand the advantages and disadvantages of a prepayment meter, and decide whether you want one

• If your IHD is made by Chameleon

  Find the user guide for your in-home display if it is made by Chameleon

• Make a complaint

  Get help making a complaint about your energy supplier. Find out more about contacting your supplier about a problem and complaining to the energy ombudsman.

• If your IHD has no buttons

  Find the user guide for your in-home display if it has no buttons