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• Stopping bailiffs if you don't owe the debt

  Check how to stop bailiffs visiting you if you don’t owe a debt, find out how to prove you don’t owe the debt and how to complain if the bailiffs still say you owe the money.

• Check what benefits you can get

  Get a quick idea of the benefits you can claim, including disability benefits and links to benefit calculators

• Letter to say you received goods or services you didn't ask for

  Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods

• Letter to complain about non-delivery of goods

  Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered

• Problems getting to or topping up your prepayment meter

  What you can do if you can't get to your prepayment meter, can't top it up, or can't use

• If your child is living in the UK illegally

  How to get your child a legal immigration status, such as British citizenship or ‘discretionary leave to remain’, if they are under 18 and living in the UK illegally

• Preparing for your PIP assessment

  Information to help you prepare for your Personal Independence Payment (PIP) assessment interview

• Moving home and water bills

  What you should do when you are moving home, informing your water company and making sure you pay the right water bills