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• Bailiffs

  Find out how to deal with bailiffs and complain if you’ve been mistreated

• Face-to-face assessment

  This page is about how to fill in the face-to-face assessment section of your form. Find out how to fill in the form and arrange your assessment.

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director

• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods.

• Offer to non-priority creditor - joint letter

  Joint letter template to offer money to non-priority creditors. Use this letter when you have some money available and need assistance putting it in writing

• Offer to non-priority creditor - letter

  Letter for when you have some money available to offer your non-priority creditors.

• Fire safety

  Fire safety Making sure your flat is fire safe If your flat isn't fire safe You've been told your flat is fire safe but disagree

• Problem with a car repair

  Your rights and options if you're not happy with a car repair, what to say to the garage, how to take further action.

• Report fake or counterfeit goods

  You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders

• Top tips for borrowing

  Top tips for borrowing money, taking out a loan or using a credit card