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• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland.

• Consumer

  Get advice on your consumer rights, including complaints and trading standards

• Scams

  Overview and content list for scams. Get help checking if you've been scammed, what to do if you've been scammed and how you can report it.

• Get help with scams

  Find out how to contact our Scams Action service for advice about online scams.

• Problems with services or traders

  Template letters for consumers if you have problems with services or traders. Get help writing a letter by using our templates if you're having problems.

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service.

• Letter to complain to a phone company about cashback

  Use this letter to complain to a phone company that hasn't given you the cashback they promised

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service

• Letter to 'make time of the essence': services

  Use this letter to give a trader a final deadline when they're taking too long to start or finish a job.

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work.