Access and Inclusion
We welcome Ofcom’s recognition that there are limits to what competition alone may deliver in communications markets. Since Ofcom’s primary duty is to further the interests of citizens and consumers we agree that there is a strong need for it to step in and take action to address gaps in availability, take-up and effective use of communications. These gaps can currently disenfranchise certain disadvantaged groups and restrict their ability to actively participate in modern life.
We recognise the need for Ofcom to prioritise the action which it proposes to take on issues of access and inlcusion. We are broadly supportive of proposals for the five immediate priorities for work outlined. Our comments in relation to each of these priority areas are provided below.