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Check your housing status if you rent from a private landlord
If you rent from a private landlord, your rights depend on the type of rental agreement you have. This includes things like your right to get repairs done, stay in your home and get your deposit back. A rental agreement is sometimes known as a ‘tenancy agreement’. Some rental agreements...
Reapply for Universal Credit
Reapply for Universal Credit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you've claimed Universal Credit before, you might not have to go through the full application process again - it depends on when you last...
Paying child maintenance through the CMS
Paying child maintenance through the CMS This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The Child Maintenance Service (CMS) will write to you when someone has said you’re the parent of their child and asked the CMS...
Claiming compensation from Royal Mail
Claiming compensation from Royal Mail This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to claim compensation from Royal Mail if your post has been damaged, lost or delayed. If you’re not sure, check...
Extra money and help PIP entitles you to
Extra money and help PIP entitles you to This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get PIP you may be entitled to extra money on top of your existing benefits, a reduction in your...
Letter to complain about a loan
Letter to complain about a loan This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have a problem with a loan you can use this letter to complain - you can use it for most types...
Letter to complain about non-delivery of goods
Letter to complain about non-delivery of goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered. View example letter Sam Hoolin...
Letter to complain to a phone company about cashback
Letter to complain to a phone company about cashback This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to complain to a phone company that hasn't given you the cashback they promised. View example letter...
Moving home and water bills
Moving home and water bills This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You need to let your water company know when you're planning to move - and where to. Check your water company's website to find...
Letter to complain about energy mis-selling
Letter to complain about energy mis-selling This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're having problems about how you were sold gas or electricity and you're not getting your issue dealt with, you can put...