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Contacting your energy supplier about a problem
them, like a telephone number, app or webchat. You can choose the best contact method for you. If you’re struggling to pay your bills, your supplier will have a way to contact them for free. This might
If you’ve been told your energy supply will be disconnected
costs. If you’re finding it hard to pay your bills, you can get help. Find out more about getting help with your bills. You can also get help with debts. If you're struggling to pay for food, find
Reducing your monthly mortgage payments
your bills, you might be able to ask your lender to temporarily: pause or reduce your monthly mortgage payments let you pay only the interest charges on your loan You could also ask your lender
You can't afford to top up your prepayment meter
grants or benefits you could get to help you pay your energy bills. Check if you can get a fuel voucher You might be able to get a fuel voucher. This is a code given to you in a letter or in a text
How Universal Credit is paid
struggling with money There are things you can do to save money on your regular living costs. Check what to do if you need help with living costs. If you’re finding it hard to pay your bills, you can get
Switch energy supplier or tariff
. You’ll need to pay your final bill to your old supplier. They’ll send it to you within 6 weeks. If they don’t send your final bill in time, they might owe you compensation. If you have money left
Check if you have to pay a debt
more about who has to pay council tax and council tax exemptions. If you think you need to challenge a council tax bill you should contact your local council. You can check who your local council
Help with debt and rent arrears on Universal Credit
struggling with money There are things you can do to save on your regular living costs. Check what to do if you need help with living costs. If you’re finding it hard to pay your bills, you can get help
If you haven’t received an accurate energy bill in a while
supplier might charge you for energy you’ve used in the past. This is known as ‘back billing’. If you pay by direct debit, your supplier might increase your payments. They use the extra amount to pay
Phone, internet or TV
Phone, internet or TV Check how to switch your internet, phone or TV provider If you’re struggling to pay your phone, internet or TV bill Cancelling a phone, TV, internet or mobile contract Dispute