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• Letter to complain about a delay to a service

  This letter applies to a service that you gave the go-ahead for on or after 1 October 2015.  If you bought the goods before 1 October 2015, contact the Consumer Service for advice on what to include

• Taking action about discrimination in the provision of goods and services

  discrimination, you have other rights under consumer law. If you’ve been treated unfairly but it doesn’t count as discrimination, there may be other ways of sorting out the problem. See our consumer

• Provision of goods and services - discrimination because of something connected to your disability

  under consumer law. If you’ve been treated unfairly but it doesn’t count as discrimination, there may be other ways of sorting out the problem. See our consumer pages for more information. What’s meant

• Discrimination in the provision of goods and services - duty to make reasonable adjustments

  reasonable adjustments. Top tips As well as being protected against discrimination, you have other rights under consumer law. If you’ve been treated unfairly but it doesn’t count as discrimination, there may

• Letter to complain about non-delivery of goods

  the agreed deadline is a breach of the Consumer Rights Act 2015. Time is now essential. Please deliver the item as soon as possible. If you do not, I will expect a full refund. Yours faithfully, Sam Hoolin

• Letter to say you received goods or services you didn't ask

  01632 960001 sam123@mail.com Giltham Traders 24 Station Road Giltham GT16 3LP 18 September 2024 To whom it may concern, Re: Consumer Protection from Unfair Trading Regulations 2008 On 14 January 2022

• Problem with building work, decorating or home improvements

  you’re entitled to. You should say: “The Consumer Rights Act 2015 says that reasonable care and skill must be used while working. In my opinion, you did not use reasonable care and skill when you

• Problem with an app, software or download

  Example “Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the digital content you sold me

• Letter to cancel a credit agreement before it starts

  Station Road Giltham GT16 3LP 18 September 2024 Account number: 12345678 Account holder's name: Sam K Hoolin Reference number: LL/ANO/Reminder1 To whom it may concern, Consumer Credit Act 1974

• If you need more help in the Channel Islands or the Isle of Man

  local Trading Standards office might be able to help you with your consumer problems. Contact your local Trading Standards office To get information or advice, call your local Trading Standards office