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Letter to get a loan fee refunded when the loan hasn't been received
Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months
Letter to cancel a credit agreement before it starts
Use this letter to let a creditor know that you want to withdraw from a credit agreement before it is executed
Letter to 'make time of the essence': goods
Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you
Letter to complain to a phone company about cashback
Use this letter to complain to a phone company that hasn't given you the cashback they promised
Letter to ask to be placed on list of unsecured creditors
Use this letter if a trader has gone into administration or liquidation and you are owed money or want a refund
Letter to cancel a service arranged online, over the phone or by mail order
Letter to cancel a service you agreed or paid for online, over the phone or by mail order
Problem with an app, software or download
Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps
Letter to ask for a refund or alternative when a package holiday is changed
Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed
Letter to claim damages for misrepresented goods or services
Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale
Letter to cancel or return goods bought online, over the phone or by mail order
Letter to cancel an online, phone or mail-order sale during the 14 day 'cooling off' period