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• What to do if you've been scammed

  Find out what steps to take after you've been scammed. This includes how to protect yourself, check if you can get your money back and report the scam

• Letter to complain to a phone company about cashback

  Use this letter to complain to a phone company that hasn't given you the cashback they promised

• Debt relief orders - what you need to know

  Explains how much it will cost to apply for a debt relief order, where and how to pay, and whether there is help available to pay the fee

• Letter to complain about non-delivery of goods

  Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered

• Check the rules after you go bankrupt

  Find out the rules and restrictions when you're bankrupt. While you're bankrupt there's certain rules you need to follow, these are known as 'restrictions

• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Letter to claim damages for misrepresented goods or services

  Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim