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• Letter to ask for a refund or alternative when a package holiday is changed

  Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed

• Q2: listing your health professionals

  Help to fill in Q2: listing your health professionals for PIP. Find out what this means and get advice on how to complete the question for your claim

• Letter to say you received goods or services you didn't ask for

  Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods

• Letter to cancel a contract that's been breached

  Use this letter to cancel a contract if an essential part of it has not been fulfilled

• Getting your housing plan from the council

  Check when the council will give you a housing plan. Check how it can prevent you becoming homeless or help you find a new home

• Check if you're an agency worker

  You’re an agency worker if you have a contract with an agency but you’re sent to work temporarily for another organisation

• No money to pay creditors - joint letter

  Joint letter template for when you have no money available to offer to your non-priority creditors. This template is to be used for guidance

• Check if you’ve experienced a hate crime or hate incident

  Check what a hate crime or hate incident is, and how to know if what you’ve experienced counts as a hate crime or hate incident

• Check if you can get 'new style' JSA

  Check if you can claim 'new style' Jobseeker's Allowance (JSA) - and how much you'll get - while you look for a full-time job

• Check if your business is a microbusiness or a small business

  We provide official energy advice for microbusinesses and small businesses. Check our guidance to find out if your business is a microbusiness or a small business