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• If your employer says you've resigned

  Find out what you can do if your employer says you've resigned but you want to keep your job. You can also check your options if your employer won't give you your job back

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Letter to switch energy supplier if you have a prepayment meter

  Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• Check who's taken over your energy supply

  If your energy supplier has gone bust, check which company has taken over your energy supply

• Report human trafficking

  How to identify and report human trafficking if someone you know is a victim of trafficking

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement