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• About your health condition, illnesses or disabilities

  You have a chance to say more about your illness or disability when you send back your capability for work questionnaire (ESA50 form

• Letter to ask to be placed on list of unsecured creditors

  Use this letter if a trader has gone into administration or liquidation and you are owed money or want a refund

• Letter to cancel a credit agreement before it starts

  Use this letter to let a creditor know that you want to withdraw from a credit agreement before it is executed

• Letter to say you received goods or services you didn't ask for

  Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods

• Letter to complain about non-delivery of goods

  Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered

• What to do if you've been trafficked

  Your rights and how to get help if you are a victim of human trafficking or modern day slavery

• Choosing a personal pension

  Find out about who provides personal pensions and things to look out for when choosing one

• Credit Union loans

  Information about credit unions, how credit union loans work and how to find a local provider