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• Consumer service complaints procedure

  It’s important that you tell us if you're unhappy with the service you have received. Find out more about the consumer service complaints procedure

• If your circumstances change during your IVA

  Find out what to do if your circumstances change during your IVA, like your income goes up

• Problem with a car repair

  Your rights and options if you're not happy with a car repair, what to say to the garage, how to take further action

• Using early conciliation

  Find out when you must use early conciliation, what it involves and how it affects the time limit for making an employment tribunal claim

• Tax credit overpayments

  Tax credit overpayments If HMRC says you’ve had a tax credits overpayment Paying back a working or child tax credits overpayment Disputing paying back a working or child tax credits overpayment

• Dispute a mobile, phone, internet or TV bill

  Challenge a bill if you’ve been charged too much for your phone, internet or TV. Your provider might have got your bill wrong or your bill could be high because of fraud

• Arranging financial support after you separate

  If you're married or in a civil partnership, you can apply for financial support (‘spousal maintenance’) from your ex when you separate. Find out more about what you can get or need to pay

• If you're owed child maintenance

  Find out what you can do if you're not getting the child maintenance payments you're owed

• Switching from pre-settled to settled status

  How to switch from pre-settled to settled status - including how to know if you're eligible

• Disputing paying back a working or child tax credits overpayment

  What to do if your tax credits are overpaid and you disagree about paying the money back