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• Get help with scams

  Find out how to contact our Scams Action service for advice about online scams.

• Letter to claim damages for misrepresented goods or services

  Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed

• Letter to get a loan fee refunded when the loan hasn't been received

  Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months

• Letter to ask for a refund or alternative when a package holiday is changed

  Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed

• Equality Advisory Support Service discrimination helpline

  Equality Advisory Support Service helpline offering advice to people who may have experienced discrimination.

• Letter to cancel goods or services bought at home or in a public place

  Letter to cancel a sale during your 14 day 'cooling off period' - for doorstep sales and sales at a home, workplace or public place

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods and ask for a repair, replacement or refund - for things you bought before 1 October 2015