Problems with slimming pills increase eight-fold
01 January 2015
The number of reported problems with slimming pills has risen by more than 710 per cent in two years.
Credit broker complaints rocket
28 December 2014
Complaints to Citizens Advice about brokers who raid cash from bank accounts and don’t even provide loans have rocketed. Calls to the Citizens Advice Consumer Service have more than trebled in July to September this year, compared to the same period last year.
Energy firms urged to offer prepay customers a ‘debt holiday’
24 December 2014
Four in five deterred by employment tribunal fees
21 December 2014
People are being put off holding unfair employers to account by too-high fees and a lack of awareness about support, finds Citizens Advice.
Younger adults more likely to turn to walk-in centres and A&E
21 December 2014
People aged 18-34 are more than twice as likely to go to A&E or an NHS walk-in centre when they can’t see a GP compared with those aged 55 and over, Citizens Advice has revealed.
Citizens Advice calls for four broadband adverts to be banned
19 December 2014
Complaints about four adverts for broadband services from BT, Virgin, Sky and Talk Talk have been made to the Advertising Standards Authority by Citizens Advice.
Hidden forms of abuse cause real harm
18 December 2014
The announcement of a new law on ‘coercive control’, including financial and emotional abuse, sends a clear message that these hidden forms of abuse will not be tolerated, says Citizens Advice.
Unprotected phone crime victims could lose £4 million a year
12 December 2014
Debts build as people struggle to make ends meet
04 December 2014
British Gas dealt customers a double blow on their energy bills
04 December 2014
‘Small gains but big household costs not addressed’ says Citizens Advice
03 December 2014
Gillian Guy, Chief Executive of national charity Citizens Advice, responds to today’s Autumn Statement.
Credit broker issues treble
01 December 2014
Citizens Advice has been inundated with complaints about brokers who take cash from bank accounts and don’t even provide a loan. Calls to the Citizens Advice Consumer Service about these appalling practices by brokers have over trebled in July to September this year, compared to the same period last year.
Networks must make sure consumers get promised savings
28 November 2014
Drax and InterGen deprived energy customers of savings
28 November 2014
Citizens Advice has today called the fines of £28million to Drax and £11 million for InterGen as ‘just’ and a reflection on the savings households have missed out on.
1 in 4 people will do more of their Christmas shopping online this year
28 November 2014
Two thirds of online shoppers plan to buy at least half of their Christmas gifts via the internet this year, reveals Citizens Advice.
Prepayment meter customers “footing the bill for energy firms’ errors”
26 November 2014
Citizens Advice has today called for adequate compensation and better service for prepayment meter customers who have been suffering from seven years of faulty meters.
More private renters struggling with horror homes
26 November 2014
More people are struggling with private rented homes which are damp, dangerous and in need of significant repair, reveals Citizens Advice.