Grants and benefits to help you pay your energy bills

This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales

You might be able to get help if you’re struggling to afford your energy bills or top up your prepayment meter. The help you get depends on:

  • how you pay for your energy

  • the type of energy you use

  • if you claim benefits

Check if something is an energy scam

Some scammers are pretending to be from energy companies to get your personal information.

If you think something might be a scam: 

  • don’t give out any personal information or bank details

  • don’t use any contact details from the possible scam

You can check if something is a scam.

Check if you can get a fuel voucher

If you can't afford to top up your prepayment meter, you might be able to get a fuel voucher.

You'll get the voucher as a code in a letter, text message or email.

You can use it to add credit to your gas card or electricity key. If you don't have one of these, contact your supplier to get one.

Your local council might be able to help you get a fuel voucher - find your local council on GOV.UK. If you’re still not sure if you can get a voucher, get help from an adviser.

You can use a fuel voucher at:

To use your voucher you’ll need to take:

  • the code and instructions

  • some form of ID - for example, your passport or a bill with your name and address

If you have a smart prepayment meter you can also add the fuel voucher credit to your account online. To do this, follow the instructions on your voucher.

Check your fuel voucher to see when it expires. You might have to use it within 15 days.

If you have problems using your voucher, contact the organisation that gave it to you - you should be able to find their contact information on the instructions.

If you don’t use gas or electricity to heat your home

If you can’t afford to buy fuel, you might be able to get financial help. You might be eligible if you:

  • rely on oil, liquefied petroleum gas (LPG), coal or wood as your main source of heating

  • aren’t on the gas grid

You’ll need to show that you can't heat your home because you can't afford to buy fuel - or you might not be able to afford it soon.

Your local Citizens Advice will need to apply for extra financial help for you.

If you think you're eligible for help, talk to an adviser.

Check what other help you can get if you use alternative fuels.

Check if you can sign up to the Priority Services Register

You can get extra help from your gas and electricity supplier by signing up to the Priority Services Register. You can sign up if you’re either:

  • of State Pension age

  • disabled or have a long-term health condition

  • considered ‘vulnerable’ by your energy network

You could be classed as vulnerable if you're disabled or have a long-term health condition. Your energy network might also consider you vulnerable if you:

  • don't speak or read English well

  • have children under 5 years old or are pregnant

  • have no sense of smell or would struggle to smell gas

Check if you're eligible to sign up to the Priority Services Register.

If you’re on the Priority Services Register your energy supplier can:

  • make your call a priority when you contact them

  • give their engineers a password if they visit or contact you - so you know they’re genuine

  • move your prepayment meter if you struggle to get to it

Signing up to the Priority Services Register 

You’ll need to fill out the form on your electricity operator’s website - this is who owns and operates the electricity cables in your area. Your electricity operator is different from your electricity supplier, who sends your bills.

You can check who your electricity network operator is on the Power Cut 105 website. You'll need to know the postcode of your property. 

If you pay your landlord for energy

If your landlord got a discount on energy from a government scheme, they must have passed on a fair amount of the discount to you.

You can check how your landlord should pass on energy discounts and how to challenge them if they don’t.

If your home is on a heat network

Heat network suppliers must pass on a fair amount of any discount they get from the government’s Energy Bill Relief Scheme to you.

You can check how to get a discount on your energy if you’re part of a heat network.

Grants to help pay off energy debt

If you’re behind with your energy bills, you might be able to get a grant to help you pay off your debt. This might be from your energy company or a charitable trust.

Check which grants you can apply for.

Grants for energy-saving home improvements

You might be able to get help with the cost of things like insulation, a new boiler or improvements to your heating.

Check if you can get help making energy-saving improvements to your home.

Local energy grants

You might be able to find grants or schemes run by your local council. You can try searching on your local council’s website for energy grants. Find your local council's website on GOV.UK.

Check if you can get a Warm Home Discount

The Warm Home Discount scheme is closed. It will open again in the autumn for winter 2024 to 2025.

If you get benefits, you might be able to get £150 off your electricity bill or £150 added to your prepayment meter. You don’t need to apply for the scheme - payments are automatic.

If you got the Warm Home Discount last winter and your situation hasn’t changed, you should get it again.

If you didn’t get it last winter, you should check if you’ll be eligible this year.

Check if you might be eligible

The government check your eligibility for the Warm Home Discount scheme on a specific date - it’s usually in August. They’ll announce the date later in the year. You can check before August to make sure you’re eligible.

To get the Warm Home Discount, you or your partner need to be getting one of the following on the specific date:

  • the Guarantee Credit element of Pension Credit.

  • a different benefit and your home has high energy costs

Your energy supplier also needs to be part of the scheme.

If you live in a mobile home or on a park home site you might be eligible for the Park Homes Warm Home Discount Scheme. To be eligible, you must also pay your park site owner for your electricity.

Check eligibility details and if your supplier is part of the scheme on GOV.UK.

If you're of State Pension age

You can usually get a Winter Fuel Payment, this is an annual one-off payment to help you pay for heating during the winter. 

You can check your State Pension age on GOV.UK.

You’ll get up to £300, depending on your age and if you live with somebody else who’s eligible.

You should get the 2024-2025 Winter Fuel Payment automatically if your date of birth is before 23 September 1958. The payment will normally get to you by the end of January. Sometimes you might need to apply. You can check if you need to apply for the Winter Fuel Payment on GOV.UK.

Check if you can get a Cold Weather Payment

If you get certain benefits you might get a Cold Weather Payment when it's very cold. This is a one-off payment to help pay for extra heating costs.

You’ll get Cold Weather Payments between 1 November and 31 March. You'll get a payment each time the average temperature in your area drops below zero degrees Celsius for 7 days in a row.

You’ll only be eligible for a Cold Weather Payment if you already get:

  • Pension Credit

  • Income Support

  • income-based Jobseeker’s Allowance

  • income-related Employment and Support Allowance

  • Universal Credit

  • support for mortgage interest

If you're eligible, you'll get paid automatically. Check if you can get a Cold Weather Payment on GOV.UK.

If you use an oxygen concentrator

If you use an oxygen concentrator for a disability or health condition, you can get money back for the electricity it uses. This is called a ‘rebate’.

You should get the rebate every 3 months. The person who installs your concentrator should tell you how to get the rebate.

If your rebate hasn’t been set up, contact the supplier of your concentrator. Your supplier depends on where you live. If you live in:

If you’re struggling with living costs

If you’re struggling with money, there are things you can do to save on your regular living costs. Check what to do if you need help with living costs.

If you’re finding it hard to pay your bills, you can get help. Find out more about getting help with your bills.

You can also get help with debts.

If you're struggling to pay for food, find out how to get help from a food bank.

If you’re finding things difficult

Your mental health is as important as your physical health. You should talk to your GP if your money problems are affecting your mental health.

You can find other ways to get help with your mental health on the Mind website.

Samaritans

If you need to speak to someone right now, you can call the Samaritans for free.

Helpline: 116 123 (Monday to Sunday at any time)

Welsh Language Line: 0808 164 0123 (Monday to Sunday 7pm to 11pm)

Shout

You can also text 'SHOUT' to 85258 to start a conversation with a trained Shout 85258 volunteer. Texts are free, anonymous and confidential from anywhere in the UK.

If you think it's an emergency

If you think your life or someone else’s is at risk, you should call 999 or go to A&E if you can.

You can also find a list of urgent mental health services on the Mind website.

Further help

Contact the Citizens Advice consumer helpline if you need more help - a trained adviser can give you advice over the phone, online chat or by email.

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