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• Consumer service complaints procedure

  If you're unhappy with the consumer service you've received from Citizens Advice, you have a right to make a complaint. Find out more about the process.

• Help with legal fees when you separate

  Legal help or going to court when you split from your partner can be expensive. Find out about legal aid and other ways to save money on legal costs

• Calculate your monthly mortgage payments

  Use the mortgage tool from MoneyHelper to work out what your monthly mortgage payments could be. Check how much you could afford to borrow

• If you’ve been invited to an interview under caution for benefit fraud

  What to do if you’re asked to an interview under caution because you’re being investigated for benefit fraud

• Letter to complain to a phone company about cashback

  Use this letter to complain to a phone company that hasn't given you the cashback they promised

• Letter to 'make time of the essence': goods

  Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you

• Letter to cancel a service arranged online, over the phone or by mail order

  Letter to cancel a service you agreed or paid for online, over the phone or by mail order

• If you're being evicted because you asked for repairs

  Find out what you can do if you're being evicted because you asked for repairs and make sure you know how to get help to challenge the eviction