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• Illness insurance

  Types of illness insurance available, some of the benefits they provide and what you need to think about before taking out one of these types of policy

• If you're struggling with your overdraft

  Things you can do if you're struggling with your overdraft. Get advice on what to do if you're struggling to pay off your overdraft

• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods

• Buying a home

  Get information on the process of buying a house. Check how to get a mortgage, how to make an offer and what to consider if you’re buying with others

• Switch energy supplier or tariff

  Check how to switch your energy supplier or tariff to try and save money on your gas or electricity bill. Check your new tariff will work with your current meter

• Letter to complain about faulty goods bought on hire purchase

  Letter to the credit provider about a problem with goods bought on hire purchase.

• Struggling to pay your debt management plan

  Tells you what to do if circumstances mean you are struggling to pay the debt management plan, emphasising the need to contact the provider and not ignore the problem

• Cold called by a debt management plan provider

  How to complain if you are cold-called by a debt management company - uninvited contact by phone, text, email or in person at your door