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• Letter to complain about misdescribed goods bought from a private seller

  Use this template letter to complain about something you bought from a private seller

• TruEnergy customer service

  Customer service contact details and scores for TruEnergy. Find out how well TruEnergy customer service performs and how to contact them

• Ecotricity customer service

  Customer service contact details and scores for Ecotricity. Find out how well Ecotricity customer service performs and how to contact them

• Letter to confirm the DWP has given you more time to send your PIP claim form

  Template letter you can use to confirm an extension to the deadline for returning your Personal Independence Payment (PIP) form

• Check if your housing problem is discrimination

  Find out if your landlord, letting agent or someone else involved in your housing is discriminating against you under the law

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Q2: listing your health professionals

  Help to fill in Q2: listing your health professionals for PIP. Find out what this means and get advice on how to complete the question for your claim.

• Contact the consumer service

  Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem.

• What to do if you don't get your maternity rights

  Know how to negotiate to get your maternity rights at work - or how to use the employment tribunal to win compensation if your employer refuses to follow the law

• Repossession by your landlord's mortgage lender

  Check what happens if your landlord hasn't paid their mortgage. Check if you'll be evicted or if you have the right to stay