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• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Debt solutions

  Options that exist to help debt problems. Includes bankruptcy, debt relief orders, debt management plans, administration orders, debt consolidation and IVA's

• How credit cards work

  Information about what credit cards are, how they work, credit limits, interest-free periods and statements

• Letter to complain to a phone company about cashback

  Use this letter to complain to a phone company that hasn't given you the cashback they promised

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service

• Getting your housing plan from the council

  Check when the council will give you a housing plan. Check how it can prevent you becoming homeless or help you find a new home

• Letter to cancel goods or services bought at home or in a public place

  Letter to cancel a sale during your 14 day 'cooling off period' - for doorstep sales and sales at a home, workplace or public place

• Letter to say you received goods or services you didn't ask for

  Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods