Real competition needed after a decade of energy price rises
03 March 2014
Citizens Advice calls for an end to households bearing the brunt of rising energy prices, as new figures show that the average household energy spend has risen by 55% since 2002, despite families using 17% less energy than they were in 2002.
Food vouchers are a "last chance saloon" for families
03 March 2014
BBC's Panorama is tonight to reveal that more than a third of all local councils in England and Wales are subsidising food banks, with almost £3 million set aside to fund them in recent years.
Young people are among hardest hit by sanctions
02 March 2014
Citizens Advice has warned that 'support into work is simply not working for many young adults' as new research from the YMCA shows that young people are being hit hard by the Government's tough new sanctions regime.
Hard work starts now as FCA confirms new rules for payday lenders
28 February 2014
As the Financial Conduct Authority confirms its rules for the consumer credit industry and new plans for payday lenders, Citizens Advice says the strength of success rests on enforcement.
Energy firms holding cash from closed accounts 'appalling'
28 February 2014
Advice and Consumer Futures say suppliers should return the money as soon as possible.
Lack of progress on child poverty is “unacceptable"
27 February 2014
As the Government launches the consultation on its new Child Poverty Strategy, Citizens Advice criticises four years of talks about a new measure instead of action to help struggling families.
New system of disability support “clearly not yet fit for purpose”
27 February 2014
The Chief Executive of national charity, Citizens Advice has said that the new system of support for people with disabilities is “clearly not yet fit for purpose” as a new report from the National Audit Office shows that 92,000 people are yet to be assessed for support as part of the new Personal Independence Payment.
"Thorough interrogation" of energy firms' financesnecessary as Ofgemintervenes in market
26 February 2014
As Ofgem announces it is ‘tearing down the barriers to competition’ in the energy market Citizens Advice and Consumer Futures say a ‘thorough interrogation’ is necessary and has been a long time coming.
Emergency support scheme to help those in crisis is vital lifeline
24 February 2014
Tackle "woeful stock" of affordable homes to get Housing Benefit bill down safely
21 February 2014
The Chief Executive of Citizens Advice has warned that reforms to Housing Benefit cannot be done safely without urgent action to increase the availability of affordable homes, following High Court rulings on two of the Government's welfare reforms earlier today.
Ridding claims industry of bad firms good for consumers
21 February 2014
Young people "frozen out of economy"
19 February 2014
Young adults are being hit hardest by the Government sanctions regime, according to new analysis by national charity Citizens Advice. An examination of Department of Work and Pensions (DWP) figures published today shows that whilst 27 per cent of all JSA recipients are aged 18-24, young people comprise 40 per cent of those hit by sanctions.
Insurers “must not drag their feet” in helping flood victims
18 February 2014
As people affected by the flooding face the huge task of getting back to normal, Citizens Advice calls on insurers to deal with claims quickly to help households and businesses get back on track after the storms.
Action needed on the shady lenders who can take your car
16 February 2014
Aggressive behaviour, sexual harassment and death threats are just some of the brutish tactics logbook lenders used to intimidate customers, reveals new evidence from Citizens Advice.
Help available to flood victims from Citizens Advice Bureaux “army of volunteers”
13 February 2014
Gillian Guy has welcomed news that additional resources will be made available to help residents get back on their feet in areas dealing with the recent severe damage from storms and flooding.
Dramatic increase in people getting online help with consumer issues
10 February 2014
Citizens Advice highlights how almost three times as many people got online help with consumer problems in 2013 compared to 2012.